General
Group notification
In several places in Logwise there is an option to send group notifications to the current list that you are working with. Insider lists: PDMR list: Send a group notification First select the template you wish to base your message on. Use the groups ...
Administrator groups
Create an administrators group Please note that any project in Logwise is only visible to the administrator who created it. To allow viewing and editing by other administrators within the company, the project needs to be shared. Sharing a project may ...
Remove an administrator
This guide shows you how to remove an administrator 1. Go the cogwheel at the top menu and select Administrators 2. Click the 3-dots menu and select manage roles 3. Remove admin roles Uncheck all boxes for admin roles and click save changes
Update / change email
To change a user's email address, contact Logwise support, at support@logwise.com We will help you update the email address for the affected user. Please let us know both the old and new email addresses you want us to change to, and we will update it ...
Setup account
How do I access my Logwise account? To access your information in Logwise you have to sign in to your personal Logwise account: This is done by clicking the link, "Login to update your personal details..." or similar link, found in the email you ...
How to manage customer organizations
This article explains how you create and manage organizations in Logwise. The function allows you to create a structure for the organizations you are working with and to assign persons to the organizations. The organization module is also connected ...
Manage contact groups
This article guides you through the process of creating groups of contacts which allows you to add multiple contacts to a project simultaneously. 1. To create a group, navigate to menu option Contacts > Contact groups 2. Click the create new group ...
Use your existing contacts, email groups and Teams from Microsoft 365 in Logwise
In Logwise, you can now integrate your existing contacts, email groups and Teams from Microsoft 365 and use them for adding insiders in bulk. To enable this function on your account, please reach out to our support: support@logwise.com. Your ...
How to remove a contact
This guide describes how you remove a contact to ensure he/she is no longer visible when managing/adding users to lists. The same procedure will also remove the contact from any insider group he/she is a member of. Note: The contact will not be ...
How to access the in-app support
Access support articles and contact Logwise Support from within the app. Look out for the symbol "SUPPORT" located to the left side of any page in the app. 1. Click the support symbol to bring up the in-app support tool. You will land on the "Home" ...
Login options in Logwise
Login using any of the below options - Sign in using Google Account (click here for instructions how to link your account) - Sign in using Microsoft Account (click here for instructions how to link your account) - Sign in using Password Any ...
Register an account using 2FA via SMS
Users who are part of an organisation requiring Two Factor Authentication (2FA) must confirm their logins using a security code sent by SMS to a mobile phone. The instructions below provide a step by step overview for setting up your account. Select ...
Administrator for multiple companies
Logwise allows you to manage multiple companies from one single account. To change view from one company to another, simply hover over the green ring with your first name initial on it (top right corner). From the drop-down list you will see all ...
Merge multiple accounts
Instructions for merging multiple Logwise accounts into one single account. These instructions will refer to primary account and merging account that are defined as such: primary account: the account which is the recipient of the merge operation i.e. ...
Access Logwise with single sign-on (SSO)
To ease the login process in Logwise you can use one of your existing single sign-on (SSO) accounts. Logwise supports Microsoft and Google accounts. Matching email If the email your are using in Logwise is connected to a SSO account you can login ...
Reset password
Navigate to the login screen by going to https://app.logwise.com/insider. If you are not logged in you will be redirected to the login screen where you can reset your password by clicking the "Forgot your password?" link: You will then be directed to ...
Manage administrators
1. Add administrator To add a new administrator to your organization first navigate to the administrator page through the top menu: Add the person and select the appropriate roles from the list. Click the button "Add administrators(s)". You can view ...
How to share a project with other administrators
Please note that any project in Logwise is only visible to the administrator who created it. To allow viewing and editing by other administrators within the company, the project needs to be shared. Click on the green link below "Administrator access” ...